ISDA provides several independent services to the MIT community, each of which has it's own operations and support plans and information. Runbooks, escalation procedures, and contact information for each service is provided here.
Our regular hours of operation are 8:00am to 6:00pm, Monday through Friday, except for Institute holidays.
We are making plans for on-call service 8:00am to 6:00pm, Saturday, Sunday, and Holidays.
We can always be reached by emailing isda-ops@mit.edu.
OIS Server Operations has contact information to reach us in off hours in the event of an urgent event.OIS Support Levels
Thalia - Ops and Support Info
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