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1. the laptop-request@mit.edu mailing list is a channel for request generation. The membership of that list is currently bmurphy, longpd, ryanf, vkumar, and LIST: acis-projects
ACIS-projects@mit.edu is a redirection to acis-projects@help.mit.edu, which is an RT feeder list. The RT queue that it powers is AC::ACIS::Projects (https://help.mit.edu/Search/Results.html?Query=Queue%20=%20'AC::ACIS::Projects'%20AND%20(Status%20=%20'open'%20OR%20Status%20=%20'new'%20OR%20Status%20=%20'stalled'))