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  • Two testing phases; Unit and System Integration Testing
  • ALM - Application Lifecycle Management - Central Repository for all test cases
    https://alm-prod-app-1.mit.edu:8443/qcbin/start_a.jsp   (use IE only) 
  • Quick Test Professional (QTP) - Test automation tool (see attached list below)
  • Issue tracking will take place in
    RT (see attached RT Tutorial for instruction for reporting an issue)
    ServiceNow

2019 Support Pack User Tutorial for Issue Reporting

...