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Next meeting: June 13, 2008 3pm Downtown Crossing
June 13, 2008
Kinds of communication:
- difference between how it works within teams and between teams
- lateral vs vertical communication
- person to person vs distributing information to a group
- QUESTION: How do we communicate when we have an issue?
What helps communication:
- identifying resources and skills sets and reaching out, asking questions
- knowing what each other is doing on a daily basis
- cross training
- listening (and some times not listening when appropriate)
- filtering information as it comes down (when is it too much info and when is it not enough?)
- making sure you cover the WHY (often not communicated at lower levels)
- getting buy-in
- asking for input
Tools we use:
- daily vs weekly vs bi-weekly meetings
- rotating who has responsibility for the agenda
- IM
- Daptiv
- Jira
- RT
- Tech Time
- Phone
Hypothetical for Thought
Team X has been working on a login application and the big release coming up. Many of the company's applications will integrate with this service and be dependent on it. The Team makes the decision that the product needs to be "rock solid", because if it goes down, so do all the apps that are using it. The company as a whole does not do any standard quality assurance, and the Team believes that this is an issue. They feel that due diligence includes QA for this service as well as other products being developed across the organization. They want to begin investigating tools since testing would need to begin asap. How should their needs and concerns be communicated? How should the tool selection be conducted and a decision made?
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