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touch on the various aspects of communicating with the customer & supporting their use of the product
5.1 Documentation plan
documentation for the end user? help files? developers? support staff? FAQ?
5.2 Customer support
(first, second, third tier, etc)
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how will customer issues be managed? Request Tracker? RT feed to Jira? Triage process? ?
What about Forums for customer Q&A?
5.3 Customer Services
consulting services to help customers in customizing or doing whatever needs doing to use this product.
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