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The phone systems at CRE utilize MIT's voip infrastructure, which is a combination of MITvoip and Zoom Phone. MITvoip is the authoritative directory for all phone numbers; You log into MITvoip to view /and assign the subsystem(s) handling to each extension, including physical hardware assignments, Zoom Phone assignments, and so forth. If you wanted to assign another application - such as another PBX - it would likely be done through MITvoip (but we don't have anything like this set up).
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If you wanted to manage the CRE Main Call Tree (Business Hours) branch settings, you would log into Zoom as 617-???-????253-5037 and manage the settings under Phone. You can change settings such as IVR options, greeting prompt recordings, and many other settings in here.
CRE Main Entry Point Number (617-
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253-5000)
This is the main number listed for the MIT Center for Real Estate. This branch extension does nothing other than forward to either the Business hours or Off-Business hours branch extension.
If the call is made during business hours (9am-5pm), the caller will be transferred to Business Hours Greeting Call Tree branch.
If the call is made after business hours (before 9am or after 5pm), the caller will be transferred to Off-Business Hours Greeting Call Tree branch.
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This branch does nothing other than forward to our current CRE Main Entry Point Number, 617-258253-5000.
This phone number should remain in place for at least the next 10-20 years.
Business Hours Greeting Call Tree (617-
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253-5037)
Description
This is the tree callers reach when contacting the CRE Main Entry Point number during business hours.
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To be connected to the front desk at any time, press 0. (Forwards to Reception Call Group - See Below)
For information on the masters in real estate development program, press 1. (Forwards to Mary Hughes / 617-253-8308)
For information about professional and online education programs or partnerships, press 2. (Forwards to Paul Adornato / 617-253-5917)
For student career services, press 3. (Forwards to Kelly Cameron / 617-258-7458)
For a CRE staff directory, press 4. (Forwards to CRE Staff Directory Call Tree - see below/ 617-253-5043)
To repeat this menu, press #.
Off-Business Hours Greeting Call Tree (617-
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253-5039)
Description
This is the tree callers reach when contacting the CRE Main Entry Point number outside of normal business hours.
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For information on the masters in real estate development program, press 1. (Forwards to Mary Hughes / 617-253-8308)
For information about professional and online education programs or partnerships, press 2. (Forwards to Paul Adornato / 617-253-5917)
For student career services, press 3. (Forwards to Kelly Cameron / 617-258-7458)
For a CRE staff directory, press 4. (Forwards to CRE Staff Directory Call Tree - see below/ 617-253-5043)
To repeat this menu, press #.
CRE Staff Directory Call Tree (617-
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253-5043)
Description
This is the tree callers reach when contacting the pressing the option for the CRE Staff Directory (Option 4) on the Main CRE Call Tree.
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For audiovisual services and classroom support, press 1 (Forwards to Karenina Juarez / 617-258-5005)
For technical support, press 2 (Forwards to Casey Eyring / 617-715-4111)
For finance and grants support, press 3 (Forwards to Constance Giammattei / 617-324-7900)
For events planning and catering, press 4 (Forwards to Karenina Juarez / 617-258-5005)
For communications and website support, press 5 (Forwards to Lacey Cochran / 617-324-6673)
For the fiscal officer and ProCard support, press 6 (Forwards to Cheryl Gillespie / 617-258-5673)
For Executive Leadership Assistance, press 7 (Forwards to Hannah Muhlfelder / 617-715-5965)
For the administrative officer, press 8 (Forwards to Bettina Urcuioli / 617-715-2623)
For the front desk, press 0 (Forwards to Reception Call Group - See Below)
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