Page History

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1. The flowchart diagram needs to be stored in a main CRE storage location (not ce2 personal OneDrive Folder)
2. Update phone numbers once these are assigned (Call Reception Group) - just ring desk phones simultaneously. Joanne and Hannah only.
3. Re-record voice prompts with associated names included - yes, do this per staff meeting. Asked Lacey to do this.
4. Write/Record a shared voicemailbox greeting message - Lacey is on this.
5. Assign cre-info@mit.edu email address. Mention in general voicemail box message?
6. Do we have option 9 - MIT Police work for the business hours prompt? - yes, per staff meeting. Asked Lacey to do this.
7. Notify staff CRE Main Number is 617-253-5000 not 258 - mentioned this.
8. How do we handle closings for vacations? E.g. special greeting or normal "office is closed" greeting? - per bma: Play special greetings for holidays, then send to normal off-hours call queue.
   
   1. Winter break gets a message "The MIT Center for Real Estate is closed until New Years Day. We will reopen the following business day."
      1. Winter break gets a message "The MIT Center for Real Estate is closed until the Tuesday following New Years Day."
   2. Thanksgiving break gets a message: "The MIT Center for Real Estate is closed until the Monday following Thanksgiving."
   3. Generic holidays get a message: "The MIT Center for Real Estate is closed due to the MIT-recognized holiday. We will reopen the following business day."
9. Who handles setting vacation times? : Bettina
10. Expected transition date

Flowchart

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If you wanted to manage the CRE Main Call Tree (Business Hours) branch settings, you would log into Zoom as 617-253-5037 and manage the settings under Phone. You can change settings such as IVR options, greeting prompt recordings, and many other settings in here.

Task Owners

• Updating vacation times in VOIP/Zoom: Bettina Urcuioli
• Phone Systems Management: CRE IT

CRE Main Entry Point Number (617-253-5000)

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