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- The flowchart diagram needs to be stored in a main CRE storage location (not ce2 personal OneDrive Folder)
- Update phone numbers once these are assigned (Call Reception Group) - just ring desk phones simultaneously. Joanne and Hannah only.
- Re-record voice prompts with associated names included - yes, do this per staff meeting. Asked Lacey to do this.
- Write/Record a shared voicemailbox greeting message - Lacey is on this.
- Assign cre-info@mit.edu email address. Mention in general voicemail box message?
- Do we have option 9 - MIT Police work for the business hours prompt? - yes, per staff meeting. Asked Lacey to do this.
Notify staff CRE Main Number is 617-253-5000 not 258 - mentioned this.- Ask Marla how to handle vacations
Who handles setting vacation times? : Bettina- Expected transition date
- Set up email inbox for CRE Reception Call Group
- Store recording voicemail greetings in a better location than Dropbox
Flowchart
Click the graphic to enlarge it, or visit https://mitprod-my.sharepoint.com/:u:/g/personal/ce2_mit_edu/ESHG39RlI8xFqeyuURDmh94BTsOXvzdJjVw5ppZEnJeqGA?e=ixNAVo
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This branch does nothing other than forward to our current CRE Main Entry Point Number, 617-253-5000.
Recorded Greetings
For now, all recorded greetings/voicemail prompts are stored in the cre-dropbox folder at https://www.dropbox.com/sh/yertiauwli8424c/AACTM5lx-XHgOFXssBLuqMwJa?dl=0
Business Hours Greeting Call Tree (617-253-5037)
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