The signature is appended to every response sent by someone in your department. Unfortunately, you cannot have a signature based on the user, only for the department. If you reply to tickets with email and you have a signature in your personal email, that would get captured by ServiceNow and sent to the ticket originator so it may not be necessary to have it twice. The downside is when you respond in the web interface, you wouldn’t have signature information available. In some cases it is better to reply in the web interface, while other times it’s easier to just respond using email. This can have HTML/formatted text in it.The signature below is what is sent out for this queue, but it may not be up to date. Check your ServiceNow instance for the latest signature. To change this, contact cre-it@mit.edu.