Page History

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1. Store flowchart diagram in a main CRE storage location (not ce2 personal OneDrive Folder)
2. Store voicemail recordings in a better location than dropbox.
3. Create shared voicemail box for CRE Reception Group (cre-info@mit.edu?)
4. Ask Marla how to handle vacations
5. Notify staff that old call tree number nuked
6. Notify staff that new call tree is finalized
7. Add special instructions section on how voicemail is handled
   1. Under Zoom Settings > Phone > "Others" > Voicemail & Videomail: Add the individual users. We cannot add Moira groups here unfortunately, these can only be Zoom Accounts.
8. Test Call Trees
   1. Off-hours Call Tree: ALL WORKING
   2. CRE Staff Directory: Tested 1-3; 1-2 working, 3 need to confirm, 4-9+0: Need to test
   3. Business Hours Call Tree: Need to test
9. Add notes for future followup  - check on Zoom Contact Center setup. We should be able to send to an email.

Flowchart

Click the graphic to enlarge it, or visit https://mitprod-my.sharepoint.com/:u:/g/personal/ce2_mit_edu/ESHG39RlI8xFqeyuURDmh94BTsOXvzdJjVw5ppZEnJeqGA?e=ixNAVo

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