To reactivate an inactive ingest email queue, perform the following steps:

1. If the ingest email address does not exist in moira, create a group for it
2. Make sure it has at least its "Active," "Moira Mailing List," and "Moira Group" flags activated
3. Add the user Service Desk Backup Account (sdbackup) to the Moira group
4. Add the email address mit@service-now.com to the Moira group
5. Test to verify emails are going to the intended queue.

If emails do not go to the intended queue, contact DLC-Ticketing@mit.edu to ensure that their settings are configured to correctly assign that email address to the appropriate queue.