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There are solutions to this which are explained below. Each have their own advantages and disadvantages.
To request any of these to be set up, email cre-it@mit.edu.
Shared Mailboxes
- Shared mailboxes have an email address that you can receive email to and send email from.
- Multiple users can access this mailbox
- Shared email addresses are limited to 8 characters.
- Your personal email and your shared email will be kept entirely separate - it is like having a secondary email account
- This is a simple solution when you want a general email inbox for a group of users
- You will see the additional mailbox as an additional account in Outlook, below your main account
- Takes a few days to set up
- Membership must be managed by IS&T
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- A Contact Relationship Management (CRM) system is used to keep a history of interactions your organization has with individuals and organizations
- Interactions can include emails, phone calls, events they have attended, donations they have made, social media posts they have interacted with, and more
- Similar to a ticketing system, but more focused on the relationship you have with an individual as opposed to a task-based workflow
- Provides substantial reporting data
- Expected to be available sometime in 2024-2025
How to Request
To request any of these to be set up, email cre-it@mit.edu.