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Revisit Ref Vision:
We discussed our progress on Service Levels #1-4 (pp. 3-6) or the Reference Vision, as well as the text of the vision as stated. Lisa H. also reported that the Libraries is considering changing the Ref Vision to a single Public Services Vision. We made several minor revisions (below), though agreed to keep most of the document as is.
Service lv 1.
- Where we fall short: We agreed that more work was need on mobile web presence, but that we should follow IS&T's lead. Also that we need to highlight E-Reference from multiple angles, and across groups, as the shift away from print resources effects all libraries.
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