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TODO - Create instructions on where/how to add these greetings.
Zoom Contact Center
Zoom Contact Center is available to DLCs for $560 per license per year. A license is someone that is able to accept calls through the call center.
The Contact Center app allows things like load balanced calling, automatic call routing based on certain parameters, and other functionality.
Other nice features are things like being able to see all calls made, the caller, the disposition (which can automatically feed into service now), etc...
Zoom Call Analytics
Marla believed that the Zoom Phone Power Pack (required for Zoom Settings > Analytics & Reports > Zoom Phone Analytics) might be available to users, but needs to be installed at the administrative level. This might allow end-users to access reports useful to integrate into the CRM.
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