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There is a weekly data collection and presentation process for many of the work processes in Client Support Services. This table provides access to the latest version of each
Archives last updated 78/13*16/2007.*
Line of | Process | Client Satisfaction | Other | Archives | Comments | |
|---|---|---|---|---|---|---|
Athena Help |
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| Athena OLC data collection began in pilot-mode in July 2007. | |||
Business Help |
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Computing Help | ACD reporting has "gone down" as of late May 2007. | |||||
Network-Requests |
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| OIS manages the queue, and CSS escalates cases to them. | ||
Software Distribution |
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Software Downloads | n/a |
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Security | n/a |
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DMCA | n/a |
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StopIT | n/a |
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Stellar |
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TNIS | { |
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Web Self Help | n/a |
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