Line of
Business | Process
Dashboard | Client Satisfaction
Survey Results | Other | Archives | Comments |
|---|
Athena Help | latest weekly | latest weekly | | | Athena OLC data collection began in pilot-mode in July 2007. |
Business Help | latest weekly | latest weekly | | in this wiki as attachments | |
Computing Help | latest weekly | latest weekly | ACD Calls Offered Statistics
ACD Calls Abandoned Statistics | in this wiki as attachments | ACD reporting has "gone down" as of late May 2007.
Calls Offered and Abandoned reports are affected, as are
sections of the dashboard that incorporate that data. |
Network-Requests | latest weekly | | | | OIS manages the queue, and CSS escalates cases to them. |
Software Distribution | latest weekly | latest weekly | | in this wiki as attachments | |
Software Downloads | latest monthly | n/a | | in this wiki as attachments | |
Security | latest weekly | n/a | | in this wiki as attachments | |
DMCA | latest weekly | n/a | | in this wiki as attachments | | | | | | | |
StopIT | latest weekly | n/a | | in this wiki as attachments | |
Stellar | latest weekly | latest weekly | | in this wiki as attachments | |
TNIS | latest weekly | { | | | Experimental version only | |
Web Self Help | latest quarterly | n/a | | in this wiki as attachments | |