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- Steve: We need to be able to measure how many questions were asked in general categories; how they're being asked and where. At desk, away from, in person, on phone, e-mail. Would be nice to get handle on complexity issue, maybe by taking time. Uses them to inform general strategy and direction, but doesn't use them to make in day-to-day decisions.
- Page 4 of ARL statistics submission form asks for "number of reference transactions" and "Is the reference transactions figure based on sampling? Yes or no?"
- Saw this report, which confirms that many ARL libraries are having a hard time with this: http://www.arl.org/bm~doc/spec268web.pdf
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