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CY 2004 = 1 incident => 16k notices
CY 2005 = 1 incident => 100 notices
CY 2006 = 4 incidents => 1000 notices; 10k credit cards reported to banks
CY 2007 = 5 incidents => 0 notices
-- Tim
PubsThe IS&T Publishing Team maintains 2,100 pages of web-based IS&T information and documentation. During FY09, we are on track to process 2,540 content updates. Background The IS&T Publishing Team publishes documentation in support of MIT products and services. Our 2,100 pages of content can be found in the IS&T Website and multiple On-Line Help systems. In Q1 & Q2 of FY09, we published 1,272 updates, placing us on target for 2,542 updates by the end of the FY09.
Mark Wiklund
Software
Help Desk
120 calls / day average withn the ACD. 60% of Cases created done by telephone. Cases created per day abotu 100.
75 cases created per day, taken over the year. 40% of that is 30. 245 working days per year. 100 emails per day (@ 3 per case per day). Even call it 200. Walkin interactions are at 20 per day.
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