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4. core values:
Example of core values from Zappos.com
Zappos core values:
- Deliver WOW Through Service
- Embrace and Drive Change
- Create Fun and A Little Weirdness
- Be Adventurous, Creative, and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships With Communication
- Build a Positive Team and Family Spirit
- Do More With Less
- Be Passionate and Determined
- Be Humble
Some ideas for core values that would make sense for MIT Libraries: 1. Deliver WOW through service.
2. Embrace and drive change.
3.
- Advocate for open access. No DRM.
- Be flexible. Break the rules when it makes sense.
- Be one library.
- Create fun and a little weirdness
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- Be where our users are, virtually and physically. (Leave the library).
- Be adventurous.
- Collaborate.
- Observe user behavior.
- Get ideas from other types of organizations (bookstores, etc.)
- Provide timely service.
5. Exercise:
Reversing assumptions
We brainstormed a list of assumptions about the MIT Libraries or academic libraries in general.
We then went through the list and reversed each assumption.
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