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Thalia Domain Provisioning Process 

1. The customer will either use the thalia-request or thalia-support RT queue to ask for a new domain. If the request is sent in through email, our customer support person should create a new ticket in the thalia-request RT queue to record this request.

2. Our customer support person sends the Preliminary Questionnaire via RT.

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All customer communications should go through the Thalia RTqueue: thalia-support or thalia-request.
The Thalia customer service resource handles domain requests.

1. Request for a Thalia domain is received via RT queue.
   1. Create a new ticket for requests received via other venues. 

1. 1. Send the Preliminary Questionnairevia RT queue.
   2. Receive answers to Preliminary Qeustionnaire.
2. Determine if Thalia domain is to be granted to this customer.
   1. Send the Follow-up Questionnaire.
   2. Make sure answers received are complete.
3. Forward domain request to Qing Dong, dongq@mit.edu.
   1. Batch domain requests and submit on Wednesdays.
      

4. Once the Follow-up Questionnaire is completed/returned (with Cost Object #), the customer support person will forward the request through the RT queue to dongq@mit.edu.  Note: Per Qing's request, domain requests should be batched-up every Wednesday.  (It is easier for Bob to update the touchstone server if he can do a few at a time. We want to keep the touchstone people happy.)*  Qing asks the Touchstone people to add
5. Once the domain is created, our customer support person needs to logon to the new domain, use the super user self registration interface: https://domain-name.thalia.mit.edu/resttest.jsp (such as https://hst.thalia.mit.edu/resttest.jsp for the hst domain and https://ap.thalia.mit.edu/resttest.jsp for the ap domain) and click on the first button "Super User Self Reg" to create an admin account for him/herself in that domain. It will create a domain admin with the same ID as logged in via touchstone and it shouldd return the status true if the account was created successful. Then our customer support person should use the regular thalia UI to create the domain admin account for the contact person for that domain.

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