Thalia Domain Provisioning Process
Requirements before beginning:
- Support person must be a Thalia "Super-User".
- Support person must be an "admin" on the thalia-info list.
- All customer communications
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- must be recorded in Thalia's RTqueue: thalia-support
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- , thalia-request.
Thalia support handles domain requestsSuper-User: person who can register in a new domain. Access for this has to be added to a config file on the Thalia server. Ask Qing to be added as a Super-User.
Thalia-info Email List: only an admin of the list can add new subscribers. Ask one of the current admins (Arnis, Jeanne, Janet) to become an admin of this list.
- Request for a Thalia domain is received via RT queue.
- Create a new ticket for requests received via other venues.
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Fun Technical Stuff for Non-Combatants:
What is happening when a domain is created (notes from Qing):
1. We need to ask Bob (rbasch@mit.edu) to add the new host name (eg. daper.thalia.mit.edu) to the idp metadata either via im or email. The metadata will be refreshed on the idp server in one hour
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