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- Support person must be a Thalia "Super-User".
- Support person must be an "admin" on the thalia-info list.
- All customer communications must be recorded in Thalia's RTqueue: thalia-support, thalia-request.
- Thalia Super-User: person who can register in a new domain. Access for this has to be added to a config file on the Thalia server. Ask Qing to be added as a Super-User.
- Current super-users are: Qing, Hunter, Robin.
- Thalia-info Email List: only an admin of the list can add new subscribers.
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- Arnis, Janet, Jeanne.
How to provision a new Thalia domain: Jeanne, Janet) to become an admin of this list.
- Request for a Thalia domain is received via RT queue.
- Create a new ticket for requests received via other venues.
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