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- Training Team presentation, by Kate Kibbee
- COEUS is an excellent example of MIT Trainer adding enormous value by completely absorbing the locally important business process material in addition to the operation of the system. A member of OSP is in the room during the session to provide 3rd-tier support for deep technical questions. The Asst Director of OSP has measured the post-training error rate in the system and it visibly decreased after these classes.
- More on the training alignment team is http://web.mit.edu/training/trainers/groups/index.html 
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