...
CSS Integration Into and Enhancement of IS&T Service Delivery
- AUX, DS, and SD early engagement in project life cycle
- reduce demand for support by making services easier to use
- ensure services are safe and secure
- pioneer IS&T wide change management 1.0
- support IS&T wide communication management v 1.0
- establish new staff and faculty technology orientation with HR
...
- develop individual role definitions
- create CSS Leaders group
- provide cross training between staff
- focus on succession planning
- prioritize staff retention
- increase staff professional development and related knowledge sharing
CSS Process Integration
- create cohesion between teams and functions
- revamp of metrics and business processes
- ticketing tool evaluation and integration
- Look at other tools that will reduce manual or redundant work
Understanding of CSS Costs
...