Our work in progress...
WHY is this area of concern
WHY the area is important
IDENTIFY themes vs goals
Current state and trends in these areas
Client Support Services Refresh
Understand how resources are being spent and make effective use of the resources we have.
- determine and analyze document sourcing models for each function (Service Desk, Departmental Services, etc)
- establish core services for CSS
- sunset non core services
...
- enhance IT services delivered to faculty and students
- expand Departmental Services
- streamline software delivery process
- define and deliver software stack in support of GIRs
- improve email/calendaring options
- provide easy access to software tools
- ensure services worthy of MIT
- become home to the strategy for the public student computing experience at MIT
...
- deliver Information Security and Privacy Policy 1.0
...
- improved understanding of unit costs
- pilot new revenue models
- design business process improvements
- develop understanding of risk management and associated costs
This represents our initial brainstorm. One process that we agree has value is