The following is an in-progress work of the CSS management team. We have brainstormed large areas that thematically, or in terms of specific goals need further work and definition. We think that an interesting model is UVA's model of foundational documents for specific areas of development or concern http://www.itc.virginia.edu/org/reports/
We expect to finish this planning and definitions exercise by mid October.
Our work in progress...
WHY is this area of concern
WHY the area is important
IDENTIFY themes vs goals
Current state and trends in these areas
Client Support Services Refresh
...
- improved understanding of unit costs
- pilot new revenue models
- design business process improvements
- develop understanding of risk management and associated costs
...