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CSS Integration Into and Enhancement of IS&T Service Delivery
Although our clients utilize numerous service delivery DRAFT: Although numerous MIT DLCs utilize CSS' project support services (e.g., Usability, Accessibility, Training, Help Documentation, Service Desk, etc.), these services are routinely overlooked or engaged later late in the process lifecycle on internal initiatives. This late engagement leads to a perception (and actually , given the late engagement, sometimes a reality) of these services delaying project implementation. The vision is to engage with teams at the beginning of the project life cycle and be considered members of the project team. Nobody would say that the development delayed implementation, because it is part of the project. The same should be true for services that enhance the user experience (e.g., usability, accessibility, training, documentation, and the service desk).AddTo make
- AUX, DS, and SD early engagement in project life cycle
- reduce demand for support by making services easier to use
- ensure services are safe and secure
- pioneer IS&T wide change management v 1.0
- support IS&T wide communication management v 1.0
- establish new staff and faculty technology orientation with HR
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