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The new reality is, "If you build it for me, with me, and it doesn't make me think, I may come." The tried approach of starting with a new piece of technology and developing a service from it is giving way to understanding a person, understaing understanding their need, and designing a solution for it, technology's best efforts to the contrary not withstanding.
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Resource planning and allocation are part of our daily work. Priorities shift and we need to have strong processes and communication across CSS and IS&T in order to accomodate accommodate changes in service needs. In addition, the tools we use to execute these processes need to be able to "talk to one and other", so to speak. If the processes are isolated, the result will be a lack of understanding and inability to work towards common goals.
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