This page archives the reports from CSS ACD performance reports reports. The many daily text reports for Gate Traffic, Agent Availability and Schedule are integrated in a spreadsheet that unifies the data with the one dimension they hold in common -- time.
Choose "Latest-ACD--data.pdf" in the list below for the most recent report, or look in the dated back-issues. The date listed indicates data through the end of Friday of that weekChoose from the latest survey results or from the archived set of past issues.
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