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to be added as a child of this page -- DS section of definitions and means of production page.

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Five (or more) Quarters of Measures

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You can read more about AdminIT Preventative Maintenance visits at http://ist.mit.edu/services/hardware/adminit
Section

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DDM-metrics
DDM-metrics

DDM

Five (or more) Quarters of Measures 

Office Word
nameDS DDM metrics.doc

Admin IT visits

Info
title

The AdminIT Program offers specialized desktop IT services to administrative members of the MIT community. The goal of the AdminIT Program is to increase the reliability and stability of administrative computing through standardization, timely hardware and software upgrades, and efficient end-user support.

Desktop Renewals

Info
titleYou can read more about the Desktop Renewal Program at http://ist.mit.edu/services/hardware/adminit/renewal

The Administrative Desktop Renewal Program assists Administrative departments with equipment standardization, lifecycles, and large purchases. Participation is limited to the Administrative community. The Administrative community is defined as personnel whose job is primarily administrative according to their job description and who use most or all of the Administrative applications - SAP, BrioQuery, Roles, SumMIT or Coeus. It is intended for full-time personnel.

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Five (or more) Quarters of Measures 

Section
Column
width50%

Table

Qtr

Reading

Δ from last year

% Δ

Remarks

FY09 Q1

155

was 315

 

 

FY09 Q2

201

was 155

 

 

FY09 Q3

191

was 210

 

 

FY09 Q4

339

was 177

 

 

FY10 Q1

157

was 155 = 2

 

 

Columnwidth50%width50%
Wiki Markup
Graph
{chart:type=bar|title=Desktop Renewals|xLabel=Quarters|yLabel=Values|width=250|height=250|colors=navy,gray,gray,gray,navy}
| Quarters | Values |
| FY09 Q1 | 155 |
| Q2 | 201 |
| Q3 | 191 |
| Q4 | 339 |
| FY10 Q1 | 157 |
{chart}

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Long-Term SLAs

Info
titlewhat's the url of this service?

Here do a two or three-sentence synopsis of the

Five (or more) Quarters of Measures 

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Column
width50%

Table

Qtr

Reading

Δ from last year

% Δ

Remarks

FY09 Q1

35

was 36

 

 

FY09 Q2

32

was 36

 

some DITR consultants were hired by DLCs and took their SLAs with them

FY09 Q3

33

was 29

 

 

FY09 Q4

33

was 32

 

 

FY10 Q1

34

was 35

 

 

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Wiki Markup
Graph
{chart:type=bar|title=DLC Long-term SLAs|xLabel=Quarters|yLabel=Values|width=250|height=250|colors=navy,gray,gray,gray,navy}
| Quarters | Values |
| FY09 Q1 | 35 |
| Q2 | 32 |
| Q3 | 33 |
| Q4 | 33 |
| FY10 Q1 | 34 |
{chart}

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Short-Term SLA hours

Info
titlewhat's the url of this service?

Here do a two or three-sentence synopsis of the measure.

Five (or more) Quarters of Measures 

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width50%

Anchor
DSPLUS-metrics
DSPLUS-metrics

DS-PLUS

Office Word
nameDS DS-PLUS metrics.doc

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Section

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MDS-metrics
MDS-metrics

MDS

Office Word
nameDS MDS metrics.doc

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Section

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DCAD-metrics
DCAD-metrics

DCAD

Office Word
nameDS DCAD metrics.doc
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Table

...

Qtr

...

Reading

...

Δ from last year

...

% Δ

...

Remarks

...

FY09 Q1

...

na

...

 

...

 

...

FY09 Q2

...

na

...

 

...

 

...

 

...

FY09 Q3

...

na

...

 

...

 

...

 

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FY09 Q4

...

205

...

 

...

 

...

 

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FY10 Q1

...

186

...

 

...

 

...

 

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Wiki Markup
Graph
{chart:type=bar|title=Short-Term SLAs|xLabel=Quarters|yLabel=Values|width=250|height=250|colors=navy,gray,gray,gray,navy}
| Quarters | Values |
| FY09 Q1 | |
| Q2 | |
| Q3 | |
| Q4 | 200 |
| FY10 Q1 | 185 |
{chart}

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DS-Plus

Info
titlewhat's the url of this service?

Here do a two or three-sentence synopsis of the

Five (or more) Quarters of Measures 

...

Column
width50%

Table

Qtr

Reading

Δ from last year

% Δ

Remarks

FY09 Q1

 

 

 

 

FY09 Q2

 

 

 

 

FY09 Q3

 

 

 

 

FY09 Q4

 

 

 

 

FY10 Q1

 

 

 

 

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Wiki Markup
Graph
{chart:type=bar|title=Something about DS-Plus....|xLabel=Quarters|yLabel=Values|width=250|height=250|colors=navy,gray,gray,gray,navy}
| Quarters | Values |
| FY09 Q1 | |
| Q2 | |
| Q3 | |
| Q4 | |
| FY10 Q1 | |
{chart}

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DCAD Projects Underway

Info
titlewhat's the url of this service?

Here do a two or three-sentence synopsis of the

Five (or more) Quarters of Measures 

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Column
width50%

Table

Qtr

Reading

Δ from last year

% Δ

Remarks

FY09 Q1

146

was 243

 

Changed internal project trackign tool to Daptiv; eliminated duplicate project entries in the old system.

FY09 Q2

127

was 187

 

 

FY09 Q3

133

was 186

 

 

FY09 Q4

122

was 106

 

 

FY10 Q1

59

was 146

 

Under new DS ownership, DCAD again redefined how active projects are counted and reported.  Comparisons to the past are problematic.

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Wiki Markup
Graph
{chart:type=bar|title=DCAD Projects Underway |xLabel=Quarters|yLabel=Values|width=250|height=250|colors=navy,gray,gray,gray,navy}
| Quarters | Values |
| FY09 Q1 | 146 |
| Q2 | 127 |
| Q3 | 133 |
| Q4 | 122 |
| FY10 Q1 | 59 |
{chart}

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