Page History

Service Outcomes :
Client Satisfaction or Programmatic  Objective  

Client Sat Surveys slated to begin in Q3 FY10.

Client Sat Surveys slated to begin in Q3 FY10. 

Client Sat Surveys slated to begin in Q3 FY10. 

Service Utilization by the Community

AdminIT PM visits

Desktop Renewals

Long-term SLAs

On Call SLAs 

VIP clients

Tickets Created
 

New Projects and
Already in Progress  

New SLAs and
SLAs Already in Progress

Resource Utilization
in support of the Service

Bomgar sessions

Bomgar sessions
Weekly Consultant Hours

FM virtual servers 

Process Performance
Weekly Consultant Hours

Time to Resolve

Level of staff availability?
(goal = 100%)

Ratio of requests to available staff

Ratio of consultants to staff compared
to higher ed industry standards

Typical cycle time per project by type
 

Finances

to be developed

to be developed

to be developed

to be developed