Page History

Service Outcomes
 

Client Sat Surveys slated to begin in Q3 FY10.

Client Sat Surveys slated to begin in Q3 FY10. 

Client Sat Surveys slated to begin in Q3 FY10. 

Service Utilization by the Community

AdminIT PM visitsclients
Desktop Renewals

Long-term SLAs

On Call SLAs 

VIP clients
Tickets Created
DLCs covered

Total machines

 

New Projects and
Already in Progress  

New SLAs and
SLAs Already in Progress

Resource Utilization
in support of the Service

AdminIT PM visits

Desktop Renewals Bomgar sessions
Bomgar sessions

Weekly Consultant Hours
Bomgar sessions

Tickets Created

Machines Upgraded
Bomgar sessions

FM virtual servers 

Process Performance

Time to Resolve
Level of staff availability?
(goal = 100%)
Ratio of requests to available staff
Ratio of consultants to staff compared
to higher ed industry standards

Typical cycle time per project by type
 

Finances

to be developed

to be developed

to be developed

to be developed