Overview of Departmental Services' Metrics Development
Contents
First, the The Metrics Framework table below organizes the current set list of DS metrics into a quasi-balanced scorecard format that is consistent across the areas in CSS. Columns in the table are individual lines of business, usually headed by a Team Leader. A second piece of the framework is a sub-section on metrics definitions and further documentation if needed about how they are produced.
The actual values for these metrics are shown in a series of tables in the next section, where we present up to five quarters of data if it is available. Second, following the framework is a presentation of the measurements over five quarters if data is available.
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Metrics Framework
In the table below, the left column marks off the "balanced scorecard" quadrants in our metrics framework. Adjacent columns list by "line of business" the current roster of existing or potential metrics. The metrics are in various states of development --
- bold face indicates "operational" metrics, with a defined means of production, and a historical record;
- normal face are for "possible" metrics, that aren't well established now but could be with a small development effort using existing systems;
- italic face shows "prospective" metrics, desirable metrics that don't know have a path to becoming established.
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