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New metrics ideas can be introduced at any time.  Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved.

Metrics Quadrant

Athena

Laptop Loaner Program 

Initiatives

Client Satisfaction or
Programmatic Outcomes


 

Initiatives that demonstrate having
reached their goals ?  

Resource Utilization
... of Team Services
(market penetration)
(utilization of the team
by MIT)
(client uptake)
(event demographics)

Total Logins per time 

Unique Logins per time

Cluster Users demographics

Workstations billed to DLCs

# of Student loanees
 

# of Initiatives?
# of Sponsors?

Resource Utilization
... of Tools and Resources

Software Usage by Type

Logins by Type

Laptops Loaned* *
 

 

Process Performance

Typical session length

Rate of loan recovery

Initiative duration?

Finances

spending on printing?
cost per cluster seat?
 

 


Definitions and Means of Production

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