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New metrics ideas can be introduced at any time.  Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved.

Metrics Quadrant

Training

Accessibility & Usability

Documentation

Client Satisfaction or
Programmatic Outcomes

Satisfaction with Hands-On Training
("smile sheets")

To be developed -- apparent Uptake of Review recommendations as demonstrated in
Change in Site Assessment Scores
(e.g., 60 before, eg., to 91 = explicit and effective intervention,
vs to 62 = natural drift from emerging cultural awareness).  

To be developed  

Resource Utilization
... of Team Services
(market penetration)
(utilization of the team
by MIT)
(uptake) (event demographics)

Seats Filled, total N 
Training Taken per DLC
Training Taken per Cohort

ATIC Lab Student Users, N of 


Accessibility Consults, N of 

Usability Reviews, N of 

To be developed

Resource Utilization
... of Tools and Resources

Classes Offered
Classes Offered per Topic Category

Adaptive Device Loans
Speech recognition software distributions

To be developed

Process Performance

Average Seats Filled per Class
Training Room Rate of Utilization?

Accessibility Reviews, avg duration or rate of completion (how long do they take?) 

To be developed

Finances

Net Revenue (revenue - temp help)

no revenue expectations

no revenue expectations

Definitions and Means of Production

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