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In the table below, the left column marks off the "balanced scorecard" quadrants in our metrics framework. Adjacent columns list by "line of business" the current roster of existing or potential metrics. The metrics are in various states of development --
- bold face indicates "operational" metrics, with a defined means of production, and a historical record;
- normal face are for "possible" metrics, that aren't well established now but could be with a small development effort using existing systems;
- italic face shows "prospective" metrics, desirable metrics that don't know now have a path to becoming established.

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Metrics Quadrant	DMCA	Net-Security ,	Stopit	Info-Protect
Client Satisfaction or Programmatic Outcomes	Type of Risk Exposure averted	Type of Risk Exposure averted Did our involvement help?	Type of Risk Exposure Averted Did our involvement help?	# of days since a major spill?
Resource Utilization ... of Team Services (market penetration) (utilization of the team by MIT) (client uptake) (event demographics)	DMCA tickets per time	Net-Security tickets per timetickets	StopIT tickets per time tickets	# of info-protect incidents per time? ratio of types of exposure (SSN, credit card #s, accounts and passwords, etc.) typical size of exposures (n of records, etc.) Ratio of finding types (no breach, breach + notification, etc.)ratio of Attack types (malware, password sniffer, bank account sniffer, social engineering, etc.)
Resource Utilization ... of Tools and Resources	Ratio of Incidents to agents?	Ratio of Incidents to agents?	Ratio of Incidents to agents?	Level of effort per incident?
Process Performance	Avg Backlog Avg Time to Resolve	Avg Backlog Avg Time to Resolve	Avg Backlog Avg Time to Resolve	Backlog? Avg Time to Resolve?
Finances

Definitions and Means of Production

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Definitions and Means of Production