Versions Compared

Old Version 5

changes.mady.by.user Robert W Smyser

Saved on

compared with

New Version 6

changes.mady.by.user Robert W Smyser

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

New metrics ideas can be introduced at any time.  Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved.

Software Usage by Type
Logins by Type

Metrics Quadrant

Athena

Laptop Loaner Program 

Initiatives

Printing

Service Client Satisfaction or
Programmatic Outcomes


 

Initiatives that demonstrate having
reached their goals ?  

Resource Utilization
... of Team Services
(market penetration)
(utilization of the team
by MIT)
(client uptake)
(event demographics)
Total Logins per time 
Unique Logins per time
Cluster Users demographics
Workstations billed to DLCs

# of Student loanees
 

# of Initiatives?
# of Sponsors?

Resource Utilization
... of Tools and Resources

Laptops Loaned* *
 

 

Process Performance

Typical session length

Rate of loan recovery

Initiative duration?

Finances

spending on printing?
cost per cluster seat?
 

 

by the Community 

Total Logins by Type 

Unique Logins

Cluster Utilization

Total Printers

Pages Printed

Resource Utilization 
in support of the Service 

Software Usage by Type 


% Duplex

Process Performance

 

 

Finances


 

Cost per Page

Definitions and Means of Production

...

Anchor
FSX-metrics
FSX-metrics
FSX 


Office Word
nameFSX metrics.doc

...