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| Name | Definition and Source | Current Understanding of Metric | Producer and Detailed Means of Production | Published At | Other Notes | |||||||
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| Training Seats Filled | Actual class attendances, totalled, from start-of-class attendance sheets | Total actual attendance is captured at the start of each class, and aggregated. This is total seats, not unique attendees. | Mark W |
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| New | Training Taken by Cohort |
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| Mark W |
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New | Training Taken per Organizational Area |
| TEM reporting of the MIT Organizational unit of each attendee. | Broadly grouped in to Academic, Administrative, The impression is that only IS&T people take training classes, and the data will show that is definitely not the case. | Mark W |
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New | Classes Offered by Topic | Classes assigned a topic category, like "Exchange", "Desktop", "Business" | What kind of teaching are we doing, and target is what kind of teaching we'd prefer to be doing | Mark W |
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| Seats Per Class | Classes Offered over Seats Filled | How big are our classes in people attending? | calculated |
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New | Training by Room Location | % by Room of Classes Scheduled | Divided among W92 Traning Rooms, N42-demo, N42-hand-on, On-Campus, Off-site | Mark W |
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New | Training Room Utilization |
| How much of the day are the four training rooms booked? | Mark W |
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| Training Client Satisfaction | The average "Overall" score from the after-class questionnaire |
| Registrar collates the reports. |
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| ATIC Lab Student users |
| Users of the 24/7 resources in the ATIC Lab itself. | Mary Z collects this data. |
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| ATIC Consultations by Cohort |
| ( a new idea for Q2) | Mary Z collects this data. |
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New | Usability Reviews by DLC |
| (an idea to be developed further for Q3.) | Mary Z collects this from Mike Dutton. |
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| Adaptive Device Loans |
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| Mary Z collects this data. |
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New | Speech Recognition software distributions |
| Mary is only beginning to collect this data starting in Q3. | Mary Z is collecting this starting in Q3 |
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New | Documents updated by Topic |
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| Panel |
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What We'd Like to Add 1. Smile sheet survey results for Training are targetted for Q3 of FY2010. 2. ATIC assessment of post review uptake of recommendations is under development. An internal-only metric until we understand it better. Current thinking is something like the balance between Issues Found (100, say) and Issue that get fixed (6, this year, say, hopefully increasing to 13, say, next year.) Can be piloted iwth DCAD projects as the relationship with developers is close and cordial. 3. Usability metric idea includes projected Productivity Gains from certain improvements, estimating the time saved per tweak multipled by the $ value of all that repeatedly saved time for all the users of the tool. 4. Metrics related to Documentation will require work in Google Analytics, under development with an unknown delivery date. |