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- Centralizing purchasing and management of computer hardware (Chris Lavallee and Chuck King)
- Should MIT centralize the purchasing of computer hardware?
- Should the centralized purchasing include deployment and other services (i.e. data transfer)?
- On which population(s) of MIT should this centralization be focused?
- Should the centralization only offer a limited number of options or offer unlimited choices available for purchase?
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\[Although I'm not sure that these two topics are at the right level of abstraction, it appears that we need additional topics...\] |
- What, if anything, is the role of AUX in removing pain points in using MIT enterprise systems?
- Is the implementation of AUX (e.g., Usability, Accessibility, Training, Docs) recommendations something CSS wants to require going forward?
- If so, how do we envision requiring these elements in MIT enterprise applications?
- Should the business (e.g., non-IS&T) have overall responsibility and ownership and solely engage IS&T to apply technology to meet their business needs?
- ->What What are the biggest technical pain points you experience or see clients experience with the products/services we support.?
- If MIT decides to decustomize our enterprise applications, where should AUX focus our training and documentation efforts:
- MIT specific applications
- Desktop applications
- other
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- If you could name one thing that IS&T could do to improve the quality of technical support we are able to provide, what would it be and why?
- When considering different sourcing models what do you think are the key considerations for determining whether certain work should be done internally vs. by an outside organization
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Another more generic question (Steve - from Mary Z)...
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