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3. What, if anything, is the role of AUX in removing pain points in using MIT enterprise systems?4. Is

  • What should we train on?
  • What should we document?
  • How do we enforce (or encourage) the implementation of

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  • our recommendations (e.g.,

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  • usability, accessibility)?
  • If so, how do we envision requiring these elements in MIT enterprise applications?
  • Should the business (e.g., non-IS&T) have overall responsibility resonsibility and ownership and solely engage IS&T to apply technology to meet their business needsneed?

5. What are the biggest technical pain points you experience or see clients experience with the products/services we support?

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