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- What should we train on?
- What should we document?
- How do we enforce (or encourage) the implementation of our recommendations (e.g., usability, accessibility)?
- Should the business (e.g., non-IS&T) have overall resonsibility and ownership and solely engage IS&T to apply technology to meet their business need?
54. What are the biggest technical pain points you experience or see clients experience with the products/services we support?
65. If MIT decides to decustomize our enterprise applications, where should AUX focus our training and documentation efforts:
- MIT specific applications
- Desktop applications
- other
76. If you could name one thing that IS&T could do to improve the quality of technical support we are able to provide, what would it be and why?
87. When considering different sourcing models what do you think are the key considerations for determining whether certain work should be done internally vs. by an outside organization?
98. Where does the work of CSS overlap with the academic mission of MIT?
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