Page History

Client Satisfaction or
Programmatic Outcomes

Satisfaction with Hands-On Training
("smile sheets")

To Could be developed -- apparent Uptake of Review recommendations as demonstrated in
Change in Site Assessment Scores
(e.g., 60 before, eg., to 91 = explicit and effective intervention,
vs to 62 = natural drift from emerging cultural awareness).  

To be developed  

Resource Utilization
... of Team Services
(market penetration)
(utilization of the team
by MIT)
(uptake) (event demographics)

Seats Filled, total N 

Training Taken per MIT Organizatioal Area

Training Taken per Cohort

ATIC Lab Student Users, N of 


Accessibility Consults, N of 

Usability Reviews, N of 

To be developed

Resource Utilization
... of Tools and Resources

Classes Offered

Classes Offered per Topic Category

Adaptive Device Loans

Speech recognition software distributions

Pages Updated Per Topic Category

Process Performance

Average Seats Filled per Class

Training Room Rate of Utilization

Accessibility Reviews, avg duration or rate of completion (how long do they take?) 

To be developed

Finances
Net Revenue (revenue - temp help)

to be developed

no revenue expectations

no revenue expectations