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The sender receives an AutoReply email from SAP Test Issues via RT (alias saptest@RED-SOX.mit.edu ) confirming the creation of the ticket.  A link is provided in the body of the confirmation email to check the status of the ticket. 
Tickets created in the queue via email will be edited to ensure the correct Project Name (SAP Support Pack 2008) is assigned for future reporting.    

RT Web Self Service Access 

https://help.mit.edu/SelfService/ 

Launching RT

RT can be accessed from MIT Web Self Service at the following link: 

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