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- "RT# 1234567" -- if there's a ticket number involved, include the number and indicate that it's an RT ticket. Include the space for readability. If there's the opportunity, as in TNSC Billing, to poke it into the SAP Reference Doc # field, do it, and do it with the "RT#" label.
- "Include the name of the service provider" if the g/l account is not self-documenting. An example of a self-documenting g/l is "420131 -- Prof. Development / Training". Training does not really have to include its name in the text.
Less self-documenting is PC Service, whose transactions go to "420220 -- Maint and Repair" -- Chris has chosen to include "IS&T Repair Center" as his text (with the RT# text in the sap reference field).
- "Include the name of the client receiving the service" . Our idea is that the AO/FO reviewing the charge will want to know who did the work and who asked for the work -- the client name will provide immediate context for the AO/FO, avoiding a call to IS&T about "who asked for this and what was it".
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