Stories that Illustrate User Needs or Problems
so far this is stories as well as unsolved user needs; need to separate?
The study yielded the following priorities for the Libraries’ online tools:
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- Idea of frustration of not finding something physical, need for clarity
Key implication: Resources which are quick and easy to access from the students’ locations are more likely to be used.
Fast access to any material was definitely a value for many participants in the study. Relevant anecdotes abounded in the interviews: students preferred links on a web site to “FAST stats” and were impatient that a faculty member hadn’t scanned and posted all his/her publications back to the 1970’s on their web site.
Key implication: Quick and effective services for print material could make it as valued as digital content.
"It is useful to find a little bit of info that he needs quickly without having to go get a book. For more complex things or if he hasn’t seen the information before, he prefers getting the book. ... He prefers books to articles because a book is more complete and in depth. With articles, portions aren’t included, and he has to track down references.” -- Interview notes, Aeronautics and Astronautics graduate student
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notes to self: organize this page, putting stories in one area, then separately make list of unsolved user needs, key implications*** top page 15