...
1/12/2010: Final mock-classroom, 1 day including feedback loop.
Late January: Schedule real training classes.
Mid-February: Begin training? Rolling every two weeks through April?
Service Level Development
Just notes at this point.
- Go live to support, full release, mid-March.
- Escalation paths still undefined. Need SLA with Help Desk recording this. Agreement seems to be to centralize internal SLAs in the "ISTPROCESS" Wiki. Pat Sheppard contact.
- Steve Landry to draft SLA between DM and CS.