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Training Curriculum Development
Dates are rough.
12/0114/2010: First round mock-classroom, partial functionality.1 day including feedback loop.
1/12/14/2010: Second round mock-classroom, additional functionality. 1 day including feedback loop.
12/1007/2010, Week of: Online Help/Documentation Review.1-2 days
12/1209/2010: Final mock-classroom, 1 day including feedback loop.
Late JanuaryMid-February: Schedule real training classes.
Mid-FebruaryMarch: Begin training? . (Rolling every two weeks through April?)
Service Level Development
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