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- Measure 1: Number of services recommended for discontinuation based on user data indicating lower value; number of services that are discontinued (shows support of our recommendations, support of data-driven support by leaders in the organization)
- Measure 2: Number of changes implemented or planned due to results of user studies
The next item is both for the above objective and this one:
Systemwide Objective: Transform library spaces
2. UX objective: Gather baseline data about how our spaces are currently being used and how well they meet our users’ needs.
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