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Service Portfolio Manager Point of View
Help Desk Consultant Point of View
Additional discussion:
- we are struggling with two issues: assess management (service portfolio) and workflow and procedure management (calendar, processes)
- need to decide how to use additional information Scott elicited from us
- need to narrow scope into digestible chunks
- need to revisit requirements and refine
- need to decide how to house the service portfolio and structure it
- need to revisit Release Core charter and begin marketing plan
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