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This document articulates the UX objectives and implementation plans for the FY11 systemwide assessment.
Updated 12/322/10. (Also see UX FY11 Goals, which are local goals, separate from the systemwide assessment.)
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1. UX objective: Learn about the relative value of our services from our users' perspectives, identified by community of practice. (See attached Services by Type for specific services.)
Measures:
- Relative value as indicated by users
- Tool: $100 test; sub-test of ethnographic study
- # of needs we already meet; # of needs we do not meet
- Tool: ethnographic study
- Amount of use at various services (see below for more specifics)
Possible measures:
- Space & Equipment
- $ value assigned by users
- # seats and hours used
- # of group study rooms and seats
- list of other preferred study spots on campus, compare value?
- Online/intermediated service
- $ value assigned by users
- Increased # of Ask Us queries over time?
- # uses of all online/intermediated services
- In person services
- $ value assigned by users
- # uses of all in person services
- Increased # of research consultations over time
- % of each librarian's time spent face to face with users
- Delivery services
- $ value assigned by users
- # of users of service/ % of active users
- # of pdfs requested from LSA
- # books requested through BLC
- # books requested by faculty
- growth over time (of # of people or things borrowed)
- # of bookpage pick-ups vs. abandoned
- comparison of office delivery vs. library?
- Collections
- $ value assigned by users
- # circs plus in-house use (print materials)
- growth in database usage; list of most used databases
- # of e-journal accesses (SFX stats)
- Web/self-service
- $ value assigned by users
- # of visits to libguides and other tutorials
- # of views of video tutorials; growth
- Specialized collections and services
- $ value assigned by users
- # of GIS consultations; growth over time
- # of data services consultations; growth over time
- Circulation services
- $ value assigned by users
- % of user satisfaction with circ and reserves
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2. UX objective: Gather baseline data about how our spaces are currently being used and how well they meet our users’ needs.
Measures
- Counts of times when spaces are "saturated" -- "saturation" points - when all space/equipment is used
- Observation study (subset of user needs study)
- Ratio of hours booked to hours available for bookable rooms
- Room use statistics
- Ratio of seats used to seats available within the Libraries; in other spaces beyond dorms
- List of features of other study spaces (to determine why choose that space vs. Libraries, or vice versa)
- Space inventory
Possible Measures
- Service/Assistance
- total square footage allotted to this kind of space
- # of desk stats
- # door count?
- # hours spent staffing within service/assistance spaces
- # of staff per hour in service/assistance spaces
- Social/exhibits space
- total square footage allotted to this kind of space
- # of attendees to exhibits and events
- # exhibits per year
- demographics of people attending exhibits
- # of events held per year in our spaces
- # of exhibit locations
- total square footage of space allotted to social needs of users
- # of users who use library for social/networking
- Reading rooms
- total square footage allotted to this kind of space
- # seats
- # soft seating
- # of rest rooms near reading rooms
- percentage of reading room space allotted to stacks/browsing collections
- Collections
- total square footage allotted to this kind of space
- total # bays of print materials
- % of collection circulating at any one time
- # of sub-collections (browseries, new books displays, Sanborn maps, DVD collections, etc.)
- Instruction spaces
- total square footage allotted to this kind of space
- # of instruction spaces
- # seats allotted to instruction; # of seats in DIRC
- list of equipment allotted to instruction
- Equipment
- # of machines by type
- Reliability indicator (e.g., # of fix-lib tickets for machine X, Y, Z)
- # of public computers; ratio of public to MIT-only computers
- list of equipment by owner; id non-Libraries equipment
- # of electric outlets and locations
- Study rooms (individual and group)
- total square footage allotted to this kind of space
- total # of seats in all study rooms
- # of large screens available
- Storage
- total square footage allotted to this kind of space
- # of bays
- # of boxes
- % of collections in storage; total, books/journals/other
- # of storage locations
- cost of storage per square foot (or other?)
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